Retuns & Refunds Policy

At Neha's, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, you may return eligible items within 30 days from the date of delivery for a refund or exchange. Please review the following guidelines:

Eligibility Criteria:

  • Items must be in their original condition, unworn, unwashed, and with all tags attached.
  • Returns must be initiated within 30 days from the date of delivery.
  • Sale items and items purchased during promotional events may be subject to different return conditions. Please check the specific terms associated with the sale or promotion.

Return Process:

  1. Contact our customer service team to request a return authorization (RA) number. You can reach us via email at [email address] or through our customer service hotline.
  2. Pack the items securely in their original packaging along with the RA number and any accompanying documentation.
  3. Ship the return package to the address provided by our customer service team. Customers are responsible for return shipping costs.
  4. Once we receive the returned items and verify their eligibility, we will process your refund or exchange within a reasonable timeframe.

Refund Method:

  • Refunds will be issued to the original form of payment used for the purchase.
  • Please allow up to [number of days] for the refunded amount to reflect in your account, depending on your financial institution's processing times.

Exchanges:

  • If you wish to exchange an item for a different size, color, or style, please indicate your preference when requesting the return authorization.
  • Exchanges are subject to product availability. If the requested item is not available, we will issue a refund for the returned item instead.

Damaged or Defective Items:

  • If you receive a damaged or defective item, please contact our customer service team immediately to arrange for a replacement or refund.